For Employees

• You can report concerns 24 hours a day, 365 days a year by phone, web report or via email.
• Once you have made your telephone call to SeeHearSpeakUp, you are immediately connected to a qualified staff member, who will put you at ease and explain the process to you.
• You will be reminded that the call is not being recorded and that everything you advise us of will be treated in the strictest confidence.
• We will encourage you to divulge all of the relevant information you wish to report, and our qualified staff will use their interviewing skills to assist you.
• You will be asked questions but the discussion will be conducted in an informal relaxed manner. The details of your information will be read back to you to check for accuracy.
• We encourage you to provide your contact details which are held in the strictest confidence and not passed to your employer. We like to obtain your contact details in order for us to provide you with feedback about the action taken by your employer.
• We understand that you may still wish to remain anonymous and this is your decision. We will advise you of any existing country specific legislation relating to your right to anonymity.
• We provide a detailed report of your information to a nominated Authorised Receiver of Information, usually at senior management level, within your organisation to decide what course of action that should be taken.
• Where you have provided your contact details, we will provide feedback to you in accordance with your employer's instructions.
• If you choose to remain anonymous, we will issue you with a Personal Identification Number (PIN) should you wish to call back seeking an update regarding your concern or to provide any further information in support of your concern. This enables us to identify your original report and provide you with a status update or to update the report with any further information you may wish to add.